{"id":626,"date":"2026-01-20T18:33:19","date_gmt":"2026-01-20T18:33:19","guid":{"rendered":"https:\/\/zelishop.com\/?page_id=626"},"modified":"2026-01-31T04:37:09","modified_gmt":"2026-01-31T04:37:09","slug":"626-2","status":"publish","type":"page","link":"https:\/\/zelishop.com\/en\/626-2\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"626\" class=\"elementor elementor-626\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f127439 e-flex e-con-boxed e-con e-parent\" data-id=\"6f127439\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0fdb0c elementor-widget elementor-widget-text-editor\" data-id=\"e0fdb0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Politique de confidentialit\u00e9<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 11 octobre 2025<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Zelishop exploite cette boutique et ce site web (<strong>zelishop.com<\/strong>), y compris l\u2019ensemble des informations, contenus, fonctionnalit\u00e9s, outils, produits et services propos\u00e9s afin de vous offrir une exp\u00e9rience d\u2019achat en ligne s\u00e9curis\u00e9e et personnalis\u00e9e (ci-apr\u00e8s les \u00ab Services \u00bb).<\/p>\n\n<p class=\"wp-block-paragraph\">La pr\u00e9sente Politique de confidentialit\u00e9 d\u00e9crit la mani\u00e8re dont Zelishop collecte, utilise, conserve et prot\u00e8ge vos informations personnelles lorsque vous acc\u00e9dez aux Services, les utilisez, effectuez un achat ou communiquez avec nous.<\/p>\n\n<p class=\"wp-block-paragraph\">En cas de contradiction entre nos Conditions G\u00e9n\u00e9rales de Vente et la pr\u00e9sente Politique de confidentialit\u00e9, cette derni\u00e8re pr\u00e9vaut en ce qui concerne la protection des donn\u00e9es personnelles.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Informations personnelles collect\u00e9es<\/h2>\n\n<p class=\"wp-block-paragraph\">Les \u00ab informations personnelles \u00bb d\u00e9signent toute information permettant de vous identifier directement ou indirectement.<\/p>\n\n<p class=\"wp-block-paragraph\">Selon votre utilisation des Services, nous pouvons collecter les cat\u00e9gories suivantes :<\/p>\n\n<h3 class=\"wp-block-heading\">Coordonn\u00e9es<\/h3>\n\n<p class=\"wp-block-paragraph\">Nom, pr\u00e9nom, adresse postale, adresse de facturation et de livraison, adresse e-mail, num\u00e9ro de t\u00e9l\u00e9phone.<\/p>\n\n<h3 class=\"wp-block-heading\">Informations de paiement<\/h3>\n\n<p class=\"wp-block-paragraph\">Les paiements sont trait\u00e9s par des prestataires de paiement s\u00e9curis\u00e9s.<br \/>Zelishop ne conserve jamais les donn\u00e9es bancaires compl\u00e8tes.<\/p>\n\n<h3 class=\"wp-block-heading\">Informations de compte<\/h3>\n\n<p class=\"wp-block-paragraph\">Identifiants de connexion, pr\u00e9f\u00e9rences utilisateur, param\u00e8tres du compte.<\/p>\n\n<h3 class=\"wp-block-heading\">Informations de commande<\/h3>\n\n<p class=\"wp-block-paragraph\">Produits consult\u00e9s ou achet\u00e9s, historique des commandes, retours, remboursements et \u00e9changes.<\/p>\n\n<h3 class=\"wp-block-heading\">Communications<\/h3>\n\n<p class=\"wp-block-paragraph\">Informations que vous nous transmettez lors de vos \u00e9changes (e-mails, formulaires de contact, service client).<\/p>\n\n<h3 class=\"wp-block-heading\">Donn\u00e9es techniques<\/h3>\n\n<p class=\"wp-block-paragraph\">Adresse IP, type de navigateur, appareil utilis\u00e9, donn\u00e9es de navigation et cookies.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Origine des donn\u00e9es<\/h2>\n\n<p class=\"wp-block-paragraph\">Les informations personnelles sont collect\u00e9es :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Directement aupr\u00e8s de vous<\/li>\n\n<li>Automatiquement lors de l\u2019utilisation du site<\/li>\n\n<li>Via des prestataires techniques ou logistiques<\/li>\n\n<li>Via des outils d\u2019analyse et de mesure d\u2019audience<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Utilisation des informations personnelles<\/h2>\n\n<p class=\"wp-block-paragraph\">Vos informations sont utilis\u00e9es pour :<\/p>\n\n<h3 class=\"wp-block-heading\">Fourniture des Services<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Traitement des commandes et paiements<\/li>\n\n<li>Gestion des livraisons, retours et remboursements<\/li>\n\n<li>Gestion de votre compte client<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Communication et relation client<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9ponse \u00e0 vos demandes<\/li>\n\n<li>Service apr\u00e8s-vente<\/li>\n\n<li>Informations relatives \u00e0 vos commandes<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Marketing (avec consentement)<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Envoi d\u2019offres commerciales ou promotionnelles<\/li>\n\n<li>Communications marketing par e-mail<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">S\u00e9curit\u00e9<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Pr\u00e9vention de la fraude<\/li>\n\n<li>Protection du site et des transactions<\/li>\n\n<li>S\u00e9curisation des acc\u00e8s<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Obligations l\u00e9gales<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Respect des obligations comptables, fiscales et l\u00e9gales<\/li>\n\n<li>R\u00e9ponse aux demandes des autorit\u00e9s comp\u00e9tentes<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Partage des informations<\/h2>\n\n<p class=\"wp-block-paragraph\">Vos informations personnelles peuvent \u00eatre partag\u00e9es uniquement avec :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Prestataires de paiement<\/li>\n\n<li>Prestataires de livraison<\/li>\n\n<li>Prestataires techniques n\u00e9cessaires au fonctionnement du site<\/li>\n\n<li>Autorit\u00e9s administratives ou judiciaires lorsque la loi l\u2019exige<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Vos donn\u00e9es personnelles ne sont <strong>ni vendues ni lou\u00e9es<\/strong>.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Cookies et technologies similaires<\/h2>\n\n<p class=\"wp-block-paragraph\">Le site zelishop.com utilise des cookies pour :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Assurer le bon fonctionnement du site<\/li>\n\n<li>M\u00e9moriser votre panier et vos pr\u00e9f\u00e9rences<\/li>\n\n<li>Mesurer l\u2019audience et am\u00e9liorer l\u2019exp\u00e9rience utilisateur<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Vous pouvez g\u00e9rer ou refuser les cookies via les param\u00e8tres de votre navigateur ou le bandeau de consentement pr\u00e9sent sur le site.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Donn\u00e9es des mineurs<\/h2>\n\n<p class=\"wp-block-paragraph\">Les Services ne sont pas destin\u00e9s aux mineurs.<br \/>Zelishop ne collecte pas sciemment de donn\u00e9es personnelles concernant des enfants.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">S\u00e9curit\u00e9 et dur\u00e9e de conservation<\/h2>\n\n<p class=\"wp-block-paragraph\">Nous mettons en \u0153uvre des mesures techniques et organisationnelles appropri\u00e9es afin de prot\u00e9ger vos donn\u00e9es personnelles.<\/p>\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es sont conserv\u00e9es :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Pendant la dur\u00e9e n\u00e9cessaire \u00e0 l\u2019ex\u00e9cution des Services<\/li>\n\n<li>Conform\u00e9ment aux obligations l\u00e9gales<\/li>\n\n<li>Jusqu\u2019\u00e0 demande de suppression lorsque cela est autoris\u00e9 par la loi<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Vos droits<\/h2>\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la r\u00e9glementation applicable (RGPD), vous disposez des droits suivants :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Droit d\u2019acc\u00e8s<\/li>\n\n<li>Droit de rectification<\/li>\n\n<li>Droit \u00e0 l\u2019effacement<\/li>\n\n<li>Droit d\u2019opposition<\/li>\n\n<li>Droit \u00e0 la limitation du traitement<\/li>\n\n<li>Droit \u00e0 la portabilit\u00e9<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Vous pouvez exercer vos droits en nous contactant par e-mail.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">R\u00e9clamations<\/h2>\n\n<p class=\"wp-block-paragraph\">Si vous estimez que vos droits ne sont pas respect\u00e9s, vous pouvez :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Nous contacter directement<\/li>\n\n<li>D\u00e9poser une plainte aupr\u00e8s de l\u2019autorit\u00e9 de protection des donn\u00e9es comp\u00e9tente (CNIL pour la France)<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Transferts de donn\u00e9es hors UE<\/h2>\n\n<p class=\"wp-block-paragraph\">Certaines donn\u00e9es peuvent \u00eatre trait\u00e9es en dehors de l\u2019Union europ\u00e9enne.<br \/>Dans ce cas, nous nous assurons que des garanties appropri\u00e9es sont mises en place afin de prot\u00e9ger vos informations personnelles.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Modifications de la politique<\/h2>\n\n<p class=\"wp-block-paragraph\">Zelishop se r\u00e9serve le droit de modifier la pr\u00e9sente Politique de confidentialit\u00e9 \u00e0 tout moment.<br \/>La version en vigueur est celle publi\u00e9e sur <strong>zelishop.com<\/strong>.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n<h5><strong>contact@zelishop.com<\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Zelishop est responsable du traitement des donn\u00e9es personnelles collect\u00e9es via ce site.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de confidentialit\u00e9 Derni\u00e8re mise \u00e0 jour : 11 octobre 2025 Zelishop exploite cette boutique et ce site web (zelishop.com), [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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